Coastal Kids Dentistry & Orthodontics PRIVACY POLICY
Effective Date: January 1, 2025
INTRODUCTION
This Privacy Policy describes how Coastal Kids Dentistry & Orthodontics ("we," "our," or "the Practice") collects, uses, maintains, and discloses personal information from our patients and their families. We are committed to protecting your privacy and maintaining the confidentiality of your personal and health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
1. PERSONAL INFORMATION WE COLLECT
We collect the following types of personal information:
- Patient Identification Information: Names, addresses, telephone numbers, email addresses, dates of birth, and emergency contact information
- Health Information: Medical and dental histories, treatment records, X-rays, photographs, treatment plans, and other diagnostic information
- Insurance and Financial Information: Insurance policy details, social security numbers, billing records, payment information
- Minor Patient Information: Information about children including parental/guardian details and consent records
- Communication Records: History of appointments, communications, and correspondence
- Website and Technology Information: Data collected through our website, patient portal, or other digital platforms
2. HOW WE USE YOUR INFORMATION
Your personal information is used for the following purposes:
- Providing dental and orthodontic treatment and services
- Communicating about your treatment, appointments, and follow-up care
- Processing payment and insurance claims
- Sending appointment reminders and treatment notifications
- Managing our internal operations and improving our services
- Complying with legal and regulatory requirements
- With your explicit consent, sending promotional communications about our services
3. INFORMATION SHARING AND DISCLOSURE
We may share your personal information in the following limited circumstances:
- With other healthcare providers involved in your treatment (specialists, laboratories)
- With insurance companies and other payers to process claims and payments
- With service providers who assist in our operations (billing services, electronic record systems)
- When required by law, court order, or governmental regulation
- In emergency situations to protect your health and safety
Important: No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We will not share or sell your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. YOUR PRIVACY CHOICES AND RIGHTS
You have the right to:
- Access your health records
- Request corrections to your personal information
- Receive an accounting of certain disclosures of your information
- Request restrictions on the use or disclosure of your information
- Opt-out of marketing communications
- Receive confidential communications through alternative means
- File a complaint if you believe your privacy rights have been violated
5. SECURITY SAFEGUARDS
We implement appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our staff receives training on privacy and security practices, and we regularly review our protocols to ensure compliance with industry standards and regulations.
6. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy at our office and on our website.
7. CHILDREN'S PRIVACY
As a pediatric dental practice, we collect information about children from their parents or legal guardians. We require proper parental/guardian authorization for all treatments and information disclosures regarding minor patients.
8. CONTACT INFORMATION
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Coastal Kids Dentistry & Orthodontics
2015 Birch Rd., Unit 103, Chula Vista CA, 91915
Phone: 619-421-5437
Email: Scheduling@coastalkidsdo.com