Terms of Service
1. INTRODUCTION
This document outlines the Terms of Service ("Terms") for Coastal Kids Dentistry & Orthodontics ("Practice," "we," "us," "our"). By receiving services from our practice, you agree to abide by these Terms. Please read them carefully.
2. SERVICES PROVIDED
Our practice provides pediatric dental and orthodontic services including routine examinations, cleanings, preventive care, restorative procedures, orthodontic evaluation and treatment, emergency dental care, and related services for children and adolescents.
3. PATIENT RESPONSIBILITIES
As a patient or guardian of a patient, you are responsible for:
- Providing accurate and complete medical and dental history
- Informing us of changes in your child's health status
- Following recommended treatment plans
- Attending scheduled appointments
- Fulfilling financial obligations for services provided
- Supervising your child(ren) while in our office
4. APPOINTMENT POLICIES
- We require 24 hours' notice for appointment cancellations
- Repeated missed appointments without notice may result in a cancellation fee
- Arriving 10-15 minutes before your scheduled appointment is recommended
- Late arrivals may need to be rescheduled depending on our daily schedule
5. FINANCIAL AGREEMENTS
- Payment is expected at the time of service unless prior arrangements have been made
- We accept cash, personal checks, and most major credit cards
- We will submit insurance claims on your behalf when possible
- You are ultimately responsible for all charges regardless of insurance coverage
- A fee may be charged for returned checks
6. COMMUNICATIONS
Electronic Communications
By providing contact information, you authorize us to communicate with you via email, telephone, and/or text messaging.
SMS Communications
If you consent to receive SMS from Coastal Kids Dentistry & Orthodontics, you agree to receive appointment reminders, scheduling notifications, treatment follow-ups, preventive care alerts, office announcements, and customer care text messages via SMS from us. Reply STOP to unsubscribe; Reply HELP for help; Msg&Data rates may apply; Messaging frequency may vary. Visit coastalkidsdo.com/privacy to see our Privacy Policy.
Types of SMS messages we may send include:
- Appointment reminders and confirmations
- Scheduling changes and availability notifications
- Treatment follow-up instructions
- Preventive care and routine check-up reminders
- Practice holiday closures and special hours
- Emergency information
- Insurance and billing notifications
- Special events and promotions
7. PRIVACY PRACTICES
We are committed to protecting your privacy in accordance with HIPAA regulations. Our Notice of Privacy Practices details how we may use and disclose your health information and is available upon request or on our website.
8. CONSENT TO TREATMENT
- For minors, a parent or legal guardian must provide consent for treatment
- You have the right to be informed about treatment options and their risks
- You may refuse treatment after being informed of the consequences
- In emergency situations, implied consent may be assumed to prevent serious harm
9. LIMITATION OF LIABILITY
To the extent permitted by law, our practice shall not be liable for any indirect, incidental, special, or consequential damages resulting from services provided or treatment outcomes.
10. GOVERNING LAW
These Terms shall be governed by the laws of the State of California. Any disputes shall be resolved in the courts of San Diego County, California.
11. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Changes will be posted in our office and on our website.
12. CONTACT INFORMATION
Coastal Kids Dentistry & Orthodontics
2015 Birch Rd., Unit 103, Chula Vista CA, 91915
Phone: 619-421-5437
Email: Scheduling@coastalkidsdo.com